Frequently asked questions for users

1.Which devices can I access the content from?

You can enjoy digital content from the browser or from mobile devices or tablets through the app.

 

2.How do I access the Ecosystem through mobile devices?

If your organization has the mobile app download option, you will find direct download buttons from the bottom of the ecosystem.

Download the application to access from smartphone or tablet. From the App you can enjoy the content without an internet connection.

To enjoy your content without an Internet connection, follow these steps:

• Access the App and go to the “Bookshelf” section (button located at the bottom of your screen).
• Download resources for offline use by clicking the download arrow in the lower right corner.
• This icon will tell you that the content is ready to be used offline.

Important: To browse the catalog and access content for the first time, as well as to download selected resources, an Internet connection is required.

 

3.Can I access a resource from more than one device?

Yes. Your Learning Ecosystem allows up to 6 devices on the same account. It automatically syncs with all your devices that have the app.

 

4.How many contents can I borrow simultaneously?

You can have up to 5 active loans simultaneously.

 

5.How long can I access the title/resource?

You have 21 days to access the resource. Once that time has passed, it will be returned automatically. If you wish, you can renew it 3 days before the end of the loan, as a warning message will be activated in the notifications icon.

 

6.Can I return the resources early?

Yes. You can do it from your loan area or directly from the resource file.

Important: If it is a resource downloaded in AdobeDigitalEdition, it must be returned manually from Adobe Digital Editions from the computer from which it was downloaded.

 

7.Are there late charges for returning resources?

Never! The content will be returned automatically once the 21 days of loan have passed.

 

8.Can I print the ebook pages or print my bookmarks?

Due to copyright, there is no option to print the content of the Learning Ecosystem. But you can always enjoy an offline version through the app.

 

9.Is there content for children under 5 years old?

You will find content for different ages. You just have to use the filters in the catalog to find content for the audience you have in mind, filtering by age, or by audience you will find special content for specific ages.

 

10.Is there content in other languages?

You could find various resources. To access them, you just have to access the catalog and filter by the language you want.

 

11. If I have a technical problem, where can I contact support?

On the homepage of your Learning Ecosystem, you can open the support chat (bottom left of the screen) to report your issue.

 

12. How can I suggest a resource that does not appear in my Learning Ecosystem?

You can go to the User Area and then go to “Content suggestions” to add those resources that do not appear in the ecosystem (these suggestions need to go through a review process before being accepted).